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Customer Service

Here you will find the answers to your questions about shopping this site, your order, payment options and more. Simply select from the categories below for complete information.

SADDstore.org Information

Main Address

4471 Nicole Drive
Lanham, Maryland 20706 

SADDstore.org Hours:

Monday – Friday: 9am – 5:30pm est..
Orders can be placed online: 24/7

EMAIL: sadd@apisource.com

Phone: (888) 608-6988


Check Order Status
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Want to check the status of your order?

Register with SADDstore.org and you can track your package with UPS, USPS, or our Courier for most orders. Click here to register. Already registered? Click here to sign in. Or feel free to call  via phone: (888) 608-6988 or email: sadd@apisource.com 

Order Confirmation

You will receive two emails after you place your order and provide us with a valid email address:

  • The first confirms that your order was received; this email will arrive within about 24 hours.
  • The second confirms that your order was shipped from our warehouse. You can also check the current status of your order online, via telephone, or email. See the Check Order status section above.

Order Tracking

You can check the status of your SADDstore.org orders by logging into your account. If you have an outstanding order, you will see its details. If you have more than outstanding order, you will go to your Order History page, where you will see orders from the past six months. From there, you can click on a specific order to see its details.

On the Order Details page, you will see all items in the order, the shipping address, shipping method, payment details and any return or exchange information. On the Shipment Summary, you will also see the current status and details from the shipping carrier's tracking service for each package.

Occasionally, we may send an order in multiple packages. In such cases, we will provide individual tracking information for all packages, as well as details on the items in each package.

Change in Your Order Status

Occasionally, high demand causes us to run out of certain items. If we don't have an item that you have ordered in stock, we will notify you by email immediately.

Sometimes, an item is out of stock and is not expected to come back in stock, so we must cancel the order. In this case, you will not be billed.

REGISTRATION Q&A
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When you register and create your account with SADDstore.org, we will remember your information so that the checkout process is a breeze in the future. You also will be able to store your address information and check order history too.

Can I place an order without registering?

Yes, you can, but we strongly recommend that you register an account with SADDstore.org. Registering will also give you access to detailed information about your order.

What will you do with my information after I register?

Your privacy is very important to us. Personal information is stored securely and can only be accessed when a user provides the correct user name and password. After providing your password, you can edit or delete information from your profile at any time. This can be done through the My Account Link. For more information on our privacy policy, click here.

What if I forget my password?

We can give you a hint. If you still cannot remember, we can reset your password and e-mail a temporary one to the e-mail address you provided during registration. We do not give out passwords over the phone or e-mail them to a different e-mail address than the one used to register.

When I enter my name during registration, is it secure?

We use the Secure Socket Layer (SSL) protocol to protect the security of your personal information. SSL technology encrypts your information to protect it from being accessed by anyone other than SADDstore.org. For more information on SSL click here.

When I register, will I be receiving SADDstore.org catalogs or email promotions?

Yes. When you register or place an order with us, you are automatically added to our mailing list. You can be removed from this list by clicking on the "unsubscribe" link on the email promotion or by calling 888-688-6988.

SADDstore.org PRIVACY POLICY
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SADDstore.org strongly believes in protecting the integrity and privacy of personal information gathered from our customers and visitors to our Web sites ("End Users"). Since the protection of your privacy is of the greatest importance to us, we utilize this privacy policy to communicate our practices regarding the collection and dissemination of personal information that can be linked to a specific individual, such as a name, address, phone number, e-mail address, or any other information, provided to us by our customers and website visitors.

You do not have to share personally identifiable information to use the SADDstore.org web site. SADDstore.org does not collect personally identifiable information about people without their permission. However, please be aware that our site links to a limited number of other websites and SADDstore.org cannot control, and is not responsible, for the content or the privacy policies of those websites.

Our privacy policy explains the information practices we use at SADDstore.org related to:

  • Our use of cookies
  • E-mails and e-mail Newsletters from SADDstore.org
  • How we track HTML newsletters
  • How we protect your information

Cookies

SADDstore.org uses "cookies" on some Web pages. A cookie is a small piece of data stored on an End User's hard drive but does not itself contain any personal information. Cookies enhance an End User's experience by saving the End User from having to log in or provide information each time he or she re-visits a page on our website and by customizing content based on an End User's interests. An End User can configure his or her browser to be alerted when a site is attempting to send a cookie and refuse the cookie. SADDstore.org also tracks End User activity and click-through behavior to provide an End User with a more personalized experience while visiting our Web pages and for more personalized e-mail alerts. SADDstore.org also uses IP addresses to analyze trends, administer the Web site, track End User movement and gather broad demographic information for aggregate use.

E-mails and e-mail newsletters from SADDstore.org

You will only receive email newsletters from us if you have

  • Made a purchase at SADDstore.org

  • Signed up for a newsletter or Online Store promotions on a SADD website.

  • The information we gather from subscribers to our e-mail newsletters (including e-mail addresses) is not shared with other organizations or third-parties. From time to time we may send out e-mails on behalf of these like-minded organizations, but we do not provide them with access to any personal information that you have provided. To provide you with better and more relevant information, we compile information about e-mail response and website usage. This information helps us to better understand our customer’s site usage patterns and what types of content and information may help improve your user experience on the SADDstore.org web site. All e-mails sent contain a link to unsubscribe or to modify your profile. You may subscribe or unsubscribe to any newsletter or e-mail communication from SADDstore.org at any time.

    How we track HTML newsletters

    We make use of both "open-tracking" and "click-tracking" in our HTML newsletters (i.e. e-mails that contain text and images). Open-tracking allows us to find out how many people have viewed our e-mail newsletters or SADDstore.org promotions. Click-tracking allows us to find out which links were clicked on. This helps us to refine and improve the editorial content of our newsletters, and to provide you with more-relevant information. "HTML-sensing" is used to determine if your e-mail client supports HTML-based e-mails, which usually contain pictures and other graphics. This is employed only if you request our system to detect whether you can receive HTML e-mails.

    How we protect your information

    SADDstore.org is extremely protective of the information gathered through its membership and website. Our web site has security measures in place to protect against the loss, misuse, or alteration of the information under our control. Our web server is located in a locked, secure environment. All databases containing personal information are securely stored on a separate system that is not connected to the Internet.

    When you make a purchase at SADDstore.org, we use a secure server and encryption to protect your financial and other personal information during transmission.

    CONTACT US
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    For questions about SADDstore.org orders, please include: your order number, the name and zip code of the billing address.

    By Email

    sadd@apisource.com

    By Telephone

    9am to 5;30pm EST, Monday through Friday: (888) 688-6988

    By Fax

    Want to use a PO? No problem, fax it to 301-731-5737

    PAYMENT OPTIONS
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    You may pay via any major credit card. If you would like to place an order via Purchase Order or Check, please contact our customer service department for options.

    If you prefer to pay via credit cart, we accept the cards below, Please contact us directly via email or phone to process an order this way.

    • Visa
    • MasterCard
    • American Express
    • Discover

    For security purposes, please do not send cash or request CODs. In addition, please do not include your credit card number on any email communication.

    SALES TAX

    In general, Georgetown University is tax exempt and in most cases you will not be charged tax for your orders. However, any applicable sales tax will be charged on total merchandise, including shipping & handling fees, for orders shipped to: DC, MD, and VA.

    CHARGING YOUR CREDIT CARD & Order Verification

    If applicable, we do not charge your credit card or invoice until the date we ship your merchandise. Orders are subject to verification and acceptance before shipping. We are not responsible for typographical errors.

    MULTIPLE SHIPMENTS

    If your order is sent in multiple shipments (either to the same destination or to different destinations), your credit card will be charged separately for each shipment.

    SECURE ORDERING
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    We use Secure Sockets Layer (SSL) technology to secure your online order information. To check the security of your connection, look at the lower left-hand corner of your browser window and look for unbroken key or a closed padlock (depending upon your browser). If you see one of these icons then SSL is active. To double-check for security, the site address in your browser window should change from "http" to "https" in the address or URL line of your browser.

    Some browser versions and some firewalls do not permit connections with secure servers. If you experience this problem, please call the SADDstore.org Hotline at (888) 608-6988 to place a phone order.

    SHIPPING & HANDLING
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    Most purchases are shipped directly from SADDstore.org by UPS or USPS. Please note that we cannot ship to PO Box addresses. We cannot ship Express Delivery to U.S. territories, Alaska, Hawaii, APO/FPO or PO Box addresses. Please call Customer Service at (888) 608-6988 for shipping rates outside of the contiguous 48 states.

    Standard Shipping Rates (5-7 business days)

    Ground shipping via UPS or USPS can be calculated via a real-time shipping estimator prior to check out in the cart.

    Express Delivery

    We are able to expedite orders for an additional charge, please call (888) 608-6988 for a custom quote on rush orders.

    Express shipping via UPS and USPS can be calculated via a real-time shipping estimator prior to check out in the cart.

    For express delivery, orders must be received Monday through Friday by 11 am ET.

    We do not offer overnight delivery to Alaska, Hawaii, or to PO boxes. For shipments to Guam, Puerto Rico, U.S. Virgin Islands, Alaska, Hawaii, or APO addresses, our standard shipping method is First Class mail through the United States Postal Service.

    Shipping Address Options

    Packages can be sent to the same address as your billing address or to another address. Shipping addresses can be selected on the "shipping information" section during checkout. If you've registered with us, you can select an address from your account. Just sign in to your account before proceeding to checkout

    RETURNS & EXCHANGES
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    Online/Phone Order Purchases

    To return item(s), please contact our customer service department. We will send a return form to be filled out. For returns, only the return portion of the form needs to be completed. Items can be returned/exchanged unwashed, unworn, and undamaged, with tags still attached, within 30 days of original purchase date. Proof of purchase, such as a copy of the packing slip invoice, is required for all returns. If you cannot find your packing slip invoice, please call the SADDstore.org at  (888) 608-6988. Credits and charges will be issued in the same manner as the original transaction. Please allow seven to fourteen (7-14) business days for your returns and exchanges to be processed.

    Exchanges and returns should be shipped to the following address:

    SADDstore.org
    C/O API
    4471 Nicole Drive
    Lanham, Maryland 20706
     

    Shipping Charges

    Shipping charges for returns and exchanges, as well as initial shipping fees, are not refundable. For your convenience, the cost of shipping returns will be deducted from your refund amount.

    Shipping charges are refunded only if:

    • the carrier loses the package
    • an item was shipped damaged or defective
    • an item was damaged during shipping
    • we ship an incorrect item

    If the return is a result of our error, you will not be charged for return shipping. Call (888) 608-6988 and a UPS call tag can either be mailed to your address or sent via e-mail, or we can schedule a pickup directly from your address by a UPS carrier.

    Exchanges

    Items can be exchanged unwashed, unworn, and undamaged within 60 days of the original purchase date. Exchanges are subject to our regular shipping and handling fees. If you are exchanging your items for something else, we will apply your credit towards the new item at its current price.

    Coupon Codes

    If you are making an exchange and used a coupon code to make your purchase, we will exchange the item for the same style in a different size or color. If you are exchanging your purchase for something else, we will apply your credit towards the new item at their current price. A previously used coupon code cannot be applied to the sale of a different item.

    INTERNATIONAL ORDERS
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    We ship orders to the United States and its territories (including Guam, Puerto Rico, the U.S. Virgin Islands, and APO/FPO addresses) and Canada. All orders are billed in U.S. dollars.

    GIFT OPTIONS
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    Gift Options

    If you want to send an item as a gift, please select “Yes” from the dropdown list under the question, “Is this a gift?” on the Order Review page of checkout. Then, click the "Place Order" button to complete your order.

    Personal Message & Gift Receipt

    Add a personal message to the packing slip at no extra charge and include a gift receipt too (we'll remove the prices).

    SIZE CHARTS
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    Size Chart

    ATHLETIC FIT

    Sizes

    S

    M

    L

    XL

    XXL

    Chest

    34-36

    38-40

    42-44

    46-48

    48-50

    CLASSIC FIT

    Sizes

    S

    M

    L

    XL

    XXL

    Chest

    34-36

    38-40

    42-44

    46-48

    50-52

    RELAXED FIT

    Sizes

    S

    M

    L

    XL

    XXL

    Chest

    35-38

    38-41

    42-45

    48-52

    52-56

     

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